Terms and Conditions

01Account registration and verification

Only one account per person, household, IP address, and shared device is permitted. Submitting false information during signup will lead to immediate closure and forfeiture of any pending balances.

All players must complete Know-Your-Customer verification before processing their first withdrawal request. Required documents typically include a valid photo identification, a recent proof of residence, and confirmation of payment-method ownership.

Winshark Casino reserves the right to perform additional due-diligence checks at any stage of the relationship in line with obligations imposed by license OGL/2024/589/0556.

02Deposits, withdrawals, and currencies

Deposits are credited to your balance once the payment processor confirms settlement. Minimum and maximum amounts depend on the chosen payment method and are displayed at the cashier interface.

Withdrawal requests are reviewed within seventy-two business hours. Funds are returned to the original deposit method whenever possible, in accordance with closed-loop anti-fraud policies.

Currency conversion, when needed, is performed at the rate provided by our settlement bank plus a transparent processing margin disclosed at the moment of transaction.

03Bonus terms and fair play

All promotional credits awarded by Winshark Casino are subject to wagering requirements, contribution percentages per game category, and maximum-bet rules outlined in each offer's specific page.

Attempts to exploit bonus mechanics through coordinated play, automated software, or duplicate registrations will result in confiscation of bonus-derived winnings and permanent program exclusion.

Game outcomes are determined by certified random number generators independently audited by recognised testing laboratories. Results cannot be predicted, manipulated, or reversed once a round is concluded.

04Service availability and changes

We strive to maintain continuous uptime, however scheduled maintenance windows, upstream provider outages, or emergency security interventions may temporarily limit access.

Winshark Casino may update these terms periodically. Material modifications will be communicated through email notice and a banner displayed at login at least fourteen days before taking effect.

05Disputes and governing law

Any complaint should first be addressed to our internal grievance team, who will provide a written response within ten business days of receipt.

Unresolved matters can subsequently be escalated to the Curaçao Gaming Control Board for independent review. The agreement is governed by the laws of Curaçao, without prejudice to mandatory protections available to consumers under their local jurisdiction.